Terms & Conditions

Order turnaround

Orders can be turned around very quickly if we have the materials in stock. If you need something urgently please contact us prior to ordering. We try to send orders to customers as quickly as possible however at our extremely busy times please allow 5 working days between receipt of order/approval of colours chosen and dispatch of the hat or fascinator.

Delivery

Hat and fascinator delivery charges are as follows:

  • UK Standard delivery : £7.99
  • UK Express delivery : £9.99
  • Overseas : £20.00

Please note: Standard delivery is to UK Mainland only.  If you are a resident of Ireland or the Channel Islands, Isle of Man or any of the Scottish Islands then  Express delivery charges apply.

Accessory delivery costs £2.99. If combined with a hat purchase then delivery costs are as per hat and fascinator delivery charges shown above.

Order packaging for delivery

Your order will be despatched beautifully packaged in one of our specially designed and very strong hat boxes. Not only do they keep the hat safe whilst being delivered but are great for storing your hat at home. Depending on the hat or fascinator we use a combination of tissue paper and air packaging to protect the hat within the box. The external packaging is marked as ‘Fragile’ of which we hope the courier takes note!  Fortunately damage during the delivery process is a very rare occurrence, if however you discover damage to the hat upon opening the box please contact us ASAP at info@hostiehats.co.uk

Payment Processing

PayPal is our ‘payment gateway’ that manages our payment processing. when you see the first PayPal page you simply choose the option to pay by debit or credit card instead of using a PayPal account.

You can pay by cheque and this is an option  when you check out. Please make cheques payable to ‘Hostie Hats’ and the postal address is:

Hostie Hats, Lyons Hill, Toynton All Saints, Lincs, PE23 5AF

I hope you understand that I am unable to begin work on your hat/fascinator until I have received your cheque through the post.

Refunds and Exchanges

I’m afraid we are unable to offer refunds as each of the hats we make is made to order. However if you are not completely satisfied with your order please call 077974 379 654 to discuss and we will see what we can do to rectify the problem. We find that this is very rare as every effort is made to ensure that you are happy with your hat prior to receipt. We mail out colour sample swatches for approval and you will receive images of the hat for you to ‘sign off’ before we ship it out to you.

Complaints

We are sorry if any customer feels the need to make a complaint but promise to deal with all complaints swiftly and professionally. If we have done something wrong then please let us know as soon as possible in writing to info@hostiehats.co.uk and we will do our best to put things right and make sure that the mistake never happens again.

Data Protection

Yes, we promise to keep your personal details safe and will not pass them onto third parties or send you any spam. Ever.

Please note these terms and conditions are applicable to all of our sales made via our website. Trade customers terms and conditions will vary.